Property Listing Terms & Conditions

1. Listing Tiers & Payment

• Standard (£45 for 6 months / £75 for 12 months): Includes a full property page, up to 10 photos, full description and amenities, contact details and social links, location map, live availability via iCal, reviews, website and booking links, page view insights, and meta data & social sharing data.
• Premium (£75 for 6 months / £125 for 12 months): Includes everything in Standard, plus up to 30 photos, homepage featured rotation, featured higher in search results and on category pages, a Premium badge, priority in search results, last-minute availability promotion, promotion across our social media platforms, page view insights, meta data & social sharing data, and priority support.
• Payments are processed securely via Base44 Payments. We accept Apple Pay, Google Pay, Samsung Pay and all major credit/debit cards.
• All listing fees are one-time payments for the selected listing period (6 or 12 months). After the period expires, you will be contacted to renew.

2. Refund Policy

• Listing fees are non-refundable once your listing has been submitted and payment has been processed.
• Your listing goes live automatically upon successful payment. Once live, the listing fee cannot be refunded.
• If you experience a technical issue during submission and your listing has not gone live, please contact us at info@stayinnorthwales.co.uk for assistance.

3. Owner Responsibilities

• You are responsible for ensuring all information provided is accurate, up to date and not misleading.
• You must have the right to use all photos, images and content submitted with your listing.
• You must not list content that is illegal, offensive, discriminatory or infringes on third-party rights.
• You are responsible for keeping your contact details, pricing, availability calendar and booking links current.
• If your property is on a working farm or has specific considerations (e.g. steep stairs, machinery noise), you should disclose this in the Additional Information field so guests know what to expect.

4. Listing Duration & Expiry

• Your listing goes live automatically upon successful payment — no manual approval is required.
• Listings remain live for the duration selected at checkout (6 or 12 months) from the date of payment.
• Once the listing period expires, your listing will no longer appear in search results or on the homepage. You will be contacted to renew if you wish to continue.

5. Premium Listings & Social Media Promotion

• Premium listings are promoted across our social media platforms, including Facebook and Instagram.
• We reserve the right to select which Premium listings are featured in social media posts and when.
• Social media promotion is provided as a benefit of the Premium tier and is not guaranteed to result in bookings.

6. Page Views & Social Sharing Data

• Both Standard and Premium listings include access to page view insights, visible in your account dashboard.
• Both tiers include meta data and social sharing data, allowing your listing page to be shared with rich previews on social media platforms.
• Page view data is provided as a guide only and should not be relied upon as a sole measure of performance.

7. Payment Processing

• Payments are processed by Base44 Payments (powered by Wix Payments) on our behalf.
• Your card/payment details are handled securely by the payment provider — we do not store your card information.
• You will receive a payment confirmation and receipt upon successful checkout.

8. Our Rights

• We reserve the right to modify, suspend or remove any listing that violates these terms.
• We may update these terms at any time. Continued use of the platform constitutes acceptance of the updated terms.
• We are not liable for any loss of bookings resulting from listing removal due to term violations.

9. Liability

• Stay in North Wales acts as a listing platform only. We do not endorse or guarantee the quality of any listed property.
• We are not responsible for bookings, transactions, disputes or interactions between guests and property owners.
• Our liability is limited to the listing fee paid.

10. Contact

If you have any questions about these terms, or if you experience any problems submitting your property listing, please contact us at info@stayinnorthwales.co.uk before making a payment.